Last Updated: 02/12/2025
At AUTODROID.CO.UK, we strive to provide high-quality vehicle accessories and ensure customer satisfaction. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy to make your shopping experience worry-free.
1. Returns Eligibility
We accept returns under the following conditions:
✅ The item must be unused, in its original packaging, and in the same condition as received.
✅ Returns must be requested within 14 days of the delivery date.
✅ Proof of purchase (order confirmation or invoice) is required.
✅ Items that are damaged, defective, or incorrect upon arrival are eligible for a free return and replacement.
2. Non-Returnable Items
Some items are not eligible for returns, including:
❌ Items that have been used, installed, or altered.
❌ Custom or personalized products.
❌ Clearance or final sale items.
❌ Items returned beyond the specified return period.
3. How to Request a Return
To initiate a return, follow these steps:
1️⃣ Contact Us– Email us at [support@autodroid.co.uk](mailto:support@autodroid.co.uk) with your order number and reason for return.
2️⃣ Receive Return Instructions– Our team will provide return authorization and shipping details.
3️⃣ Ship the Item– Send the product back in secure packaging to prevent damage during transit.
4️⃣ Processing & Refund – Once we receive and inspect the returned item, we will process your refund or exchange.
4. Refund Policy
After your return is approved, refunds will be issued as follows:
💳 Original Payment Method– Refunds will be processed to the original payment method within 5 business days.
🎟 Store Credit Option– You may choose store credit for faster processing and future discounts.
💰 Partial Refunds– If the item is damaged due to misuse or missing components, only a partial refund may be issued.
5. Exchanges & Replacements
If you receive a defective, damaged, or incorrect product, we will provide a replacement at no additional cost. Simply contact us within 90 days of receiving your order.
6. Return Shipping Costs
Customer Responsibility– Return shipping costs are the buyer’s responsibility unless the item is defective or incorrect.
🚚 Free Returns– If the return is due to our error (wrong item sent, defective product), we will provide a prepaid return label
7. Cancellations
Orders can be canceled before they are shipped. Once an order has been dispatched, it must go through the return process.
8. Contact Us
For any return or refund inquiries, feel free to contact us:
📩 Email: info@autodroid.co.uk
🚀 AUTODROID.CO.UK – Hassle-Free Returns & Quality Assurance